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FAQ


Hours of Operation

2014 Operating Calendar Haunted Cavern

Get your tickets to one of Chattanooga's most unique Halloween attractions on site or online.

On site ticket sales begin no earlier than 7:30pm. The attraction opens no later than 8:00pm.

In general, the Ruby Falls Haunted Cavern is open until 10:00pm on Sundays and until 11:00pm on Fridays & Saturdays. We will stay open later to accommodate patrons on busy nights.

The box office will not close earlier than the posted times. If you are arriving late, we suggest that you call 423-821-2544.

 

 

Tickets/Discounts  |  Haunted Cavern Info  |  Wait Times/Lines  |  Rules/Regulations Employment

 

Tickets/Discounts

  1. Does Ruby Falls accept credit cards? 

    • We accept Visa, Mastercard, Discover and American Express.

  2. Can I buy tickets in advance? 

    • Yes, Save with discounted online tickets - especially on Sundays! 

      Buy Online Now!!

  3. Does the Ruby Falls Haunted Cavern offer group rates? 

    • Yes, to qualify for a group rate, you must have a group of 15 or more with one person paying. Group discounts only apply to those who call and make reservations 72 hours prior to arrival. Group rates are available on Sunday Nights and Halloween Night for $15 per person. Please call for more information. Group reservations do not affect wait time so please plan accordingly. Call 1-800-755-7105 for reservations.

  4. Where can I find coupons? 

    • Sign up for the Haunted Cavern mailing list. It will include information about the Haunted Cavern as well as discounts and other special promotions. Click here to Join and be sure to select the Haunted Cavern. For additional opportunities to receive discounts, become our friend on Facebook or watch and post videos on You Tube.

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Haunted Cavern Info

  1. What should I wear to the Haunted Cavern? 

    • Part of the experience is above ground and part is in a cave. It is best to wear comfortable clothing that is appropriate for that day's weather. Do remember that you will be entering a cave so don't come in something you can't get a little dirty or wet. It is also recommended that you wear closed-toed, closed-heel, slip-resistant shoes when you visit the Haunted Cavern. No sandals or flip-flops please!!!

  2. How long does it take to go through the Haunted Cavern? 

    • The Ruby Falls Haunted Cavern is a free form haunt, where guests move at their own pace (with a little encouragement).

      There are three elements within the haunt itself:

      1. Cave Section

      2. Bus Ride

      3. Top Haunt

      On average, it will take approximately 45 minutes to complete the full experience. But if we do our job well, you will go through much more quickly.

  3. Are the monsters allowed to touch you? 

    • Actors inside the Haunted Cavern will not touch you; however, they do get very close. Occasionally you may brush up against their costumes or props. You may also come into contact with some of the sets, but we will never intentionally touch you.

  4. Are there any age restrictions? 

    • Ruby Falls Haunted Cavern is recommended for adults and teens, but younger kids may come if parents choose to bring them. Carrying babies through is not allowed. There are no special prices for children and no refunds if anyone decides not to complete the attraction.

  5. Is the Ruby Falls Haunted Cavern wheelchair accessible? 

    • Unfortunately, due to the nature of the cavern, it is not.

  6. Can I go if I'm pregnant? 

    • Visiting the Ruby Falls Haunted Cavern while pregnant is not recommended. However, if you decide to go, you should avoid certain segments of the attraction. Please inform one of our attendants so special arrangements can be made. You might also consult your physician before entering the Haunted Cavern.

  7. Is the Haunted Cavern open if it rains? 

    • Yes, but please call ahead in the event of heavy rains or storms.

  8. Is it dark? 

    • You better believe it's dark. It wouldn't be any fun if it wasn't.

  9. Where can I view the photos taken of my group at the Haunted Cavern?

    • Souvenir photos taken at the Haunted Cavern are available for viewing and purchase online at www.myrubyfallsphotos.com. You will need the photo card number on the back of the card in order to view these photos.

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Wait Times/Lines

  1. What time does the line start forming? 

    • Early in the season, arriving around 8pm is fine, but as we get closer to Halloween the crowds get larger and we suggest arriving early to avoid extended waits.

  2. How long is the wait in line? 

    • In general, wait time is less than 30 minutes. However, on the last 2 weekends in October, and on Halloween, the attraction's lines will be much longer. It is suggested to visit earlier in October if you would like to avoid the longer lines! For those that do not mind a little wait, entertainment will be provided by our line Monsters and Sliders.

  3. I just bought my ticket online…do I still have to wait in line? 

    • Buying your tickets online does not affect your wait time, so please plan accordingly. Buying tickets online does save you money. No sales tax is added to online tickets. If you purchase tickets onsite, tax is added to this rate.

      Buy Online Now!!

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Rules/Regulations

  1. Is there security at the Haunted Cavern? 

    • Yes, the Ruby Falls Haunted Cavern uses City of Chattanooga Police Officers for our security team. We seldom, if ever, have a problem that actually requires security but we have it just in case, so be on your best behavior.

  2. Can we be thrown out for any reason? 

    • Yes…everyone who visits the Haunted Cavern is here to have fun. Just don't cross the line - you know where it is. We do not allow foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc. We have a list of rules just like anyone else that must be adhered to for your own safety.

      Violation of these rules will usually bring a warning, but you could be asked to leave without a refund.

      Be Smart and Have Fun!

  3. Do you serve alcoholic beverages? 

    • NO! Alcohol is not allowed on the property, so please do not bring any.

  4. Is smoking allowed? 

    • Smoking is allowed only in the parking lot. Smoking is NOT allowed once the haunted experience begins.

  5. Can we take flash photos of your haunted attraction? 

    • No photography of any sort is permitted at the Haunted Cavern. Haunted Houses are dark and people's eyes (especially the actors) adjust to the low light. When you flash your camera you're not only ruining other customer's experience but you're hurting the actors' eyes. The monsters working outside will often pose for pictures if approached.

  6. What can't we bring with us inside the Haunted Cavern? 

    • No pets! No weapons! No alcoholic beverages! No cameras! No smoking! No laser pointers or flashlights! No food or beverages! No Bad Attitudes!

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Employment

  1. How old do you have to be to work at the Haunted Cavern? 

    • You must be at least 18 years old to work at the Haunted Cavern.

  2. Can I apply online? 

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Each patron agrees to assume any and all risks inherent in the Ruby Falls Haunted Cavern, and Ruby Falls will not be held responsible for any injuries that may occur on the tour or grounds.